Call Center/Customer Service Agent Job In Qatar

Customer Service , Call Center Agent

Job Id :100043422

Description

- Handle inbound and outbound calls/messages in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Coordinate with the supplier/logistigs for the customers orders.
- Recommend improvements for systems and processes to boost organizational efficiency
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships with customers, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- Entering data and statistics for products and services
 

Basic Details

salary : 1000-2000 QR

Experience : 0-2 Years

Location : Doha

Qualification :

Posted :

Job Type : Full-Time

Company : Qatar Jobs

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