Software Developer -Intermediate Software Support

IT/Technology , Software Developer

Job Id :100051158

Description

As a Software Support Engineer, you will be responsible for managing and resolving technical issues faced by users of our software products. The role requires a blend of technical expertise in software systems, problem-solving skills, and excellent customer service to ensure client satisfaction.
Required Skills
Strong analytical and problem-solving skills                      Customer-service oriented with a knack for customer satisfaction
Ability to work in a fast-paced environment
In-depth understanding of software applications and systems
Proficiency in using support ticketing systems
Python software experience constitute as an advantage
Responsibilities
Diagnose and troubleshoot software issues reported by customers
 Work closely with the software development team to communicate customer feedback and collaborate on issue resolution
 Maintain detailed records of customer interactions and support actions taken
  Contribute to product knowledge bases and support documentation
  Participate in after-hours on-call support as needed
  Responsabilities will implicate field support and field visits as well
  Fresheners with driving license may apply Please send your CV to : and please mention your salary expectations.
Qualifications

    Bachelor's degree in Computer Science, Information Technology, or a related field
    Minimum of 2 years' experience in a customer support role for software products
    Experience with debugging and diagnostic tools
    Familiarity with Electronic Payments systems such as payment applications, payment gateways
    Proven track record of problem-solving and technical troubleshooting
    Excellent verbal and written communication skills

Basic Details

salary : 2001-5000 QR

Experience : 0-2 Years

Location : Doha

Qualification :

Posted :

Job Type : Full-Time

Company : Qatar Jobs

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