IT SERVICE DESK TECHNICIAN Job In Qatar

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Description

The role involves providing comprehensive end-user desktop support via remote tools (SCCM), deploying and configuring standard applications, and preparing new PCs and notebooks using approved images. Responsibilities include onsite installation of PCs, peripherals, and networked printers, upgrading hardware and software, troubleshooting issues, and recovering lost data. The role also entails configuring backup mechanisms, fine-tuning applications, performing preventive maintenance, and managing network cabling. Additionally, the position requires maintaining documentation, tracking incidents, ensuring timely resolution, and conducting quality checks on closed requests to ensure high service standards.
 

·        Provide end user desktop support via remote control viewer (SCCM)
 
·        Deploy standard Applications from SCCM package deployment.
 
·        Preparation of new PCs/notebook computers for deployment using an approved standard image, including the unpacking, installation of the operating system, installation of applications and clients as per the user requirements, settings of operating system, user profiles, & PC BIOS parameters as per QAPCO policies.
 
·        Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets.
 
·        Installation of additional applications as per user’s requirements as per QAPCO approved list.
 
·        Preparation and onsite installation of Networked printers that will serve QAPCO Business Applications users.
 
·        Preparation and onsite installation of local Printers for users.
 
·        Upgrade of PC hardware as required such as increase of memory or hard disk size.
 
·        Upgrade of operating systems and applications to QAPCO approved standard.
 
·        Troubleshooting of hardware and software for PCs & Peripherals.
 
·        Recovery (If possible) of lost user’s data caused by hardware or software failures and user errors.
 
·        Relocation of PCs & Peripherals as required by users.
 
·        Configuring user data backup mechanisms as required by users as per company policy.
 
·        Configuration and fine ‐ tuning of existing applications on PCs such as internet browsers and office automation application settings.
 
·        Carrying out preventive maintenance tasks (PC fine tuning/vacuum/clearing temp and unwanted files) on Desktops and Laptops at periodic intervals. Level 1 troubleshooting of Wireless Access Points, IP Phone and End user Network connectivity.
 
·        Install IP phones apparatus.
 
·        Manage and Maintain structure cabling system related to Networks (fiber and copper)
 
·        Responsible for maintaining the documentation of structure cabling (copper and fiber).
 
·        Track the incident until closure and keep the User up to date with the incident status
 
·        Functional escalation in case the incident resolution times exceed the agreed service levels
 
·        Selective quality checks on closed incidents & service requests
 
If interested please forward your CV to
 

Basic Details

salary : 5001-10000 QR

Experience : 3-4 Years

Location : Doha

Qualification :

Posted : 11 months ago

Job Type : Full-Time

Company : Qatar Jobs

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