Digital Marketing / E-commerce Executive Job In Qatar

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Description

Digital Marketing / E-commerce Executive
Job description
Roles and Responsibilities
• Respond promptly and professionally to customer inquiries via various channels such as phone, email, chat and trade sites.
• Provide accurate information about products, services, and company policies.
• Address and resolve customer complaints and concerns in a timely and effective manner.
• Identify and assess customer issues to determine appropriate solutions.
• Collaborate with other departments to resolve customers queries when necessary.
• Follow up with customers to ensure their concerns have been addressed and resolved satisfactorily.
• Stay informed about company products, services, and updates to provide accurate information to customers.
• Continuously update knowledge base resources for internal and external use.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document common issues and solutions for future reference and training purposes.
• Educate customers on product features, usage, and troubleshooting techniques.
• Guide self-service options and encourage customers to utilize available resources.
• Collaborate with other departments to implement improvements based on customer input.
• Work closely with sales, marketing, and product development teams to ensure a cohesive customer experience.
• Provide insights from customer interactions to contribute to product and service enhancements.
Digital Marketing / E-commerce Executive
Job description
Roles and Responsibilities
• Respond promptly and professionally to customer inquiries via various channels such as phone, email, chat and trade sites.
• Provide accurate information about products, services, and company policies.
• Address and resolve customer complaints and concerns in a timely and effective manner.
• Identify and assess customer issues to determine appropriate solutions.
• Collaborate with other departments to resolve customers queries when necessary.
• Follow up with customers to ensure their concerns have been addressed and resolved satisfactorily.
• Stay informed about company products, services, and updates to provide accurate information to customers.
• Continuously update knowledge base resources for internal and external use.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document common issues and solutions for future reference and training purposes.
• Educate customers on product features, usage, and troubleshooting techniques.
• Guide self-service options and encourage customers to utilize available resources.
• Collaborate with other departments to implement improvements based on customer input.
• Work closely with sales, marketing, and product development teams to ensure a cohesive customer experience.
• Provide insights from customer interactions to contribute to product and service enhancements.

Basic Details

salary : 2001-5000 QR

Experience : 0-2 Years

Location : Doha

Qualification :

Posted : 9 months ago

Job Type : Full-Time

Company : Qatar Jobs

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